About this role
Senior Analyst - Incident Management at Accelya. Location: Bogota, ,, Colombia. Role: Manage incidents, Analyze root cause, Communicate updates Requirements: 2-4 years in IT service/incident management; ITIL familiarity; fluent English;Bachelor's degree or equivalent. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, BMC Remedy, Cherwell, Nagios, SolarWinds Certifications: itil foundation, hdi support center analyst Commitment: Full Time Workplace: Hybrid Languages: English