About this role
Service Desk Analyst at Global Information Technology. Location: Detroit, Michigan, United States. Role: resolve requests, coordinate assignments, assist users Requirements: ITIL certification preferred; 3+ years of service desk experience; knowledge of CA Service Desk, Microsoft Desktop OS, Office Suite, Adobe Acrobat; migration to ServiceNow in 2025. Category: Information Technology Seniority: Mid Level Tools: ITIL, ServiceNow, Microsoft Windows, Microsoft Office, Adobe Acrobat Certifications: itil Commitment: Contract Workplace: Hybrid Languages: English