About this role
Senior Service Desk Analyst at Core Specialty Insurance. Location: Cincinnati, Ohio, United States. Role: resolving incidents, mentoring staff, maintaining knowledge Requirements: 2+ years supporting/mentoring service desk; strong troubleshooting for PCs, OS, apps and networking; experience with Jira/Jira Service Management, Confluence, Microsoft SharePoint, ITIL knowledge, strong communication and problem-solving skills. Category: Information Technology Seniority: Entry Level Tools: Confluence, Microsoft SharePoint, Jira, Jira Service Management, Microsoft Office 365, Windows 10/11, macOS, ITIL Certifications: comptia a+, itil foundation Commitment: Full Time Workplace: Onsite Languages: English