About this role
Command Center Analyst, Workforce Management RTA at Teleperformance USA. Location: Warren, Michigan, United States. Role: Develop staffing, Monitor KPIs, Real-time scheduling Requirements: Bachelor’s degree preferred or equivalent workforce management experience; 2+ years real-time adherence and forecasting experience; strong analytical and communication skills. Category: Data and Analytics Seniority: Mid Level Tools: NICE IEX WFM, ACD, IVR, SalesForce, Siebel, CCPulse, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English