About this role
IT Service Support Analyst at The National Archives. Location: Kew or United Kingdom or Ireland or Switzerland or Norway or Iceland or Liechtenstein or Turkey. Role: providing support, resolving incidents, maintaining documentation Requirements: IT service desk experience, working knowledge of Microsoft 365/Windows/Active Directory, ITIL-aligned processes, good incident management and customer skills, willingness to obtain SC clearance and ability to regularly attend the Kew site. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Windows, Active Directory, Jira, Confluence, ITSM, VoIP Certifications: sc clearance (willingness), itil foundation Commitment: Full Time, Part Time Workplace: Hybrid Languages: English