About this role
Service Desk Analyst (Level 1 & Level 2 Scope) at Provido Global. Location: United States. Role: Provide support, Manage incidents, Resolve tickets Requirements: 2 years service desk or technical support experience; experience with Jira Service Management; ITIL knowledge; strong communication; B2B IT support. Category: Information Technology Seniority: Mid Level Tools: Jira Service Management, Jira, ServiceNow Certifications: itil Commitment: Contract Workplace: Remote Languages: English