About this role
Business Analyst - IT Service Management (ITSM) at EVERSANA. Location: Pune, Maharashtra, India. Role: analyzing requirements, optimizing processes, conducting uat Requirements: 5+ years in IT Operations/ITSM with ServiceNow experience, college degree, ITIL v4 and ServiceNow certifications, strong requirements gathering, process optimization, UAT and Excel skills. Category: Project and Program Management Seniority: Senior Level Tools: ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams Certifications: itil v4, servicenow, servicenow administrator Commitment: Full Time Workplace: Hybrid Languages: English