About this role
Service Desk Analyst (Shifts) at VIRTUS Data Centres. Location: West Drayton, England, United Kingdom. Role: answering calls, responding emails, routing requests Requirements: Customer-service focused analyst to handle phone and email enquiries, track and route incidents to meet SLAs, issue customer communications, and produce service reports; Microsoft Office competency and GCSE English & Maths required. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, ServiceNow Commitment: Full Time Workplace: Onsite Languages: English