About this role
Senior Technical Services Analyst at Burn Boot Camp. Location: Cornelius, North Carolina, United States. Role: owning systems, leading troubleshooting, improving workflows Requirements: 3+ years technical support/operations experience, hands-on ticketing and escalation experience, working knowledge of ITIL, experience supporting POS/CRM/scheduling/reporting systems, and strong troubleshooting, systems thinking, and communication skills. Category: Information Technology Seniority: Mid Level Tools: Zendesk, Jira Service Management, ITIL, POS, CRM Commitment: Full Time Workplace: Onsite Languages: English