About this role
IT Service Desk Support Analyst at Maples Services Limited. Location: Taguig, Metro Manila, Philippines. Role: providing support, troubleshooting systems, documenting incidents Requirements: Provide remote IT support and first-contact resolution; troubleshoot desktop apps, Windows, Citrix/VDI, Zoom/Teams; manage incidents in ServiceNow; PC hardware and basic network troubleshooting; willingness to work out-of-hours and travel. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office 365, Microsoft Outlook, Citrix, VDI, Windows 10, Windows 11, Zoom, Microsoft Teams, ServiceNow, Document Management System Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English