About this role
IT Service Delivery Analyst at Heidrick. Location: London, England, United Kingdom. Role: providing support, troubleshooting issues, maintaining documentation Requirements: 3+ years IT support experience (including 2+ years Level 2), associate's or bachelor's in CS/IT or equivalent experience, strong Windows/macOS troubleshooting, Active Directory, Office 365, VPN, remote access, and strong communication skills. Category: Information Technology Seniority: Mid Level Tools: Windows, macOS, Microsoft Office 365, Active Directory, VPN, SCCM, Intune, Autopilot, Artificial Intelligence (AI), Predictive Analytics Certifications: comptia a+, network+, microsoft: modern desktop administrator associate Commitment: Full Time Workplace: Hybrid Languages: English