About this role
IT Service Desk Analyst at Porta. Location: Mississauga, Ontario, Canada. Role: troubleshooting incidents, supporting users, documenting incidents Requirements: 2+ years IT support experience, bachelor's in information systems or equivalent/MCP preferred, 1+ year leading IT service teams, strong troubleshooting, customer service, and Microsoft 365/ITSM experience. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, ITSM Certifications: mcp Commitment: Full Time Workplace: Hybrid Languages: xk, English