About this role
Real Time Analyst (927) at Teleperformance. Location: Cape Town, Western Cape, South Africa. Role: analyzing KPI's, managing schedules, reporting metrics Requirements: Experience in BPO and workforce management in contact centers; matric; experience with IEX, Aspect, Calabrio, Genesis, Omnichannel; strong analytical and organizational skills; basic Excel. Category: Business Operations Seniority: Mid Level Tools: IEX, Aspect, Calabrio, Genesis, Omnichannel Commitment: Full Time Workplace: Onsite Languages: English