About this role
Senior Analyst - AMS ServiceNow (Napoli, IT) at KPMG Open Platform S.r.l. SB. Location: Napoli, Campania, Italy. Role: Maintain platform, Improve service, Manage incidents Requirements: Experience managing and maintaining ServiceNow in AMS or managed services; ITSM and CMDB expertise; ITIL knowledge; strong English and team collaboration skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, ITSM, CMDB, ITIL, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, IntegrationHub Commitment: Full Time Workplace: Hybrid Languages: English, Italian