About this role
Senior Analyst, Service Desk at Wedbush Securities. Location: Jersey City or New York City or Los Angeles. Role: developing policies, analyzing metrics, managing escalations Requirements: Bachelor's degree, 10+ years helpdesk experience, strong troubleshooting, familiarity with ITSM and ITIL, leadership and communication skills, ability to analyze metrics and improve support processes. Category: Information Technology Seniority: Senior Level Tools: ITSM, ITIL Commitment: Full Time, Temporary Workplace: Onsite Languages: English