About this role
Senior ServiceDesk Analyst at Coretek Services. Location: Kondapur, Telangana, India. Role: Providing support, Escalating issues, Maintaining knowledge base Requirements: 3-4 years in service desk, Windows/Mac expertise, AD tools, basic networking, ITIL v4 Foundations, VPN/MFA, ServiceNow experience preferred. Category: Information Technology Seniority: Senior Level Tools: Active Directory, VPN, Remote access tools, ServiceNow, Citrix, Windows, Mac, M365, MS Office, Printer support, Networking basics, MFA, Azure, VMware Certifications: itil v4 foundations, network+, a+, security+ Commitment: Full Time Workplace: Hybrid Languages: English