About this role
Senior Workforce Planning Analyst at Aura. Location: United States. Role: forecasting volume, planning capacity, delivering insights Requirements: 7+ years in contact center forecasting, capacity planning, or analytics; familiarity with Five9, Verint, NICE, IEX, Tableau, Databricks, and Microsoft Excel; strong communication and executive presentation skills. Category: Data and Analytics Seniority: Senior Level Tools: Five9, Verint, NICE, IEX, Tableau, Databricks, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English