About this role
Analyst, Deskside Support and Training at BCLP. Location: New York City, New York, United States. Role: providing support, delivering training, troubleshooting hardware Requirements: Deliver end-user training and provide deskside IT support; triage tickets in ServiceNow; troubleshoot hardware and software; strong communication and training development skills; bachelor’s degree or 5+ years training experience preferred; ability to travel and provide after-hours on-call support. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Windows 11, Microsoft 365, Microsoft Word Certifications: microsoft office specialist, training professional Commitment: Full Time Workplace: Onsite Languages: English