About this role
German speaking Technical Support Analyst at KOSTAL Group. Location: Sofia, Sofia City Province, Bulgaria. Role: supporting users, troubleshooting issues, managing tickets Requirements: German and English B2+, 2+ years in customer support/service desk, knowledge of Windows, Microsoft Office, VPN, antivirus, ticketing tools (ServiceNow, JIRA, BMC Remedy), troubleshooting and incident handling. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft Office, VPN, antivirus, ServiceNow, JIRA, BMC Remedy Commitment: Full Time Workplace: Hybrid Languages: German, English