About this role
Complaint Analyst at Bakkt. Location: United States. Role: logging complaints, investigating cases, analyzing data Requirements: 5+ years in customer support/complaints or operations in financial services/fintech; strong analytical, investigative and documentation skills; experience with case management, Excel and dashboards; familiarity with CFPB and regulatory complaint processes. Category: Legal and Compliance Seniority: Senior Level Tools: Microsoft Excel Commitment: Full Time Workplace: Remote Languages: ed, English