About this role
Member Service Centers Analyst at Idaho Central Credit Union. Location: Chubbuck, Idaho, United States. Role: managing platforms, analyzing performance, designing reporting Requirements: 2+ years contact center operations / analytics or equivalent systems administration experience. Experience with Five9, Calabrio, Level.ai, PinDrop, reporting and dashboarding, UAT, AI/automation exposure, strong analytical and communication skills; membership eligibility required. Category: Customer Service Seniority: Entry Level Tools: Five9, Level.ai, Calabrio, PinDrop, Power BI, Tableau, Google Data Analytics Certifications: ccxp, cccm, wfm, power bi, tableau, google data analytics, itil Commitment: Full Time Workplace: Onsite Languages: English