About this role
Senior Manager, Capacity Planning & Reporting at Caresource. Location: Ohio or United States. Role: maintaining staffing, delivering reporting, analyzing forecasts Requirements: Bachelor's required (Master's preferred or equivalent experience). 7 years forecasting/WFM/call center analytics, 5 years managing analyst teams, multi-site 500+ seats experience, CRM and WFM experience, budget ownership, NICE WFM and Microsoft Office proficiency. Category: Data and Analytics Seniority: Senior Level Tools: NICE WFM, CRM, WFM, Speech Analytics, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio Certifications: lean six sigma black belt Commitment: Full Time Workplace: Remote Languages: English