About this role
Level 2 IT Analyst (Help Desk) at Integra Testing Services. Location: Mentor, Ohio, United States. Role: troubleshooting desktop, administering accounts, resolving tickets Requirements: 2+ years help desk/desktop support with Microsoft 365, Entra ID/Active Directory, Intune/Autopilot, ITSM ticketing, networking fundamentals, strong communication and customer service. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Microsoft Azure, Microsoft Windows 10, Microsoft Windows 11, Microsoft Intune, Microsoft Windows Autopilot, Microsoft Entra ID (Azure AD), Microsoft Active Directory, ServiceNow, Atera, Freshservice, PowerShell Certifications: comptia a+, network+, md-102, ms-900, az-900 Commitment: Full Time Workplace: Hybrid Languages: English