About this role
Specialist - Technology Support Analyst (Central Help Desk) at Chesterfield County Public Schools. Location: Chesterfield County, Virginia, United States. Role: resolving tickets, troubleshooting access, documenting tickets Requirements: Provides remote-first Tier 1 support for Google Workspace, identity/SSO (RapidIdentity), Clever, and Chromebook access; strong customer service, ticket documentation, and troubleshooting skills; preferred 2 years of customer-facing technical support. Category: Information Technology Seniority: Entry Level Tools: Google Workspace, Google Admin, RapidIdentity, Clever, Chromebook Certifications: google workspace, comptia a+, comptia network+, itil foundations Commitment: Full Time Workplace: Hybrid Languages: English