About this role
Senior Workforce Management Analyst at Business Account Manager. Location: Manila, National Capital Region, Philippines. Role: forecasting demand, planning capacity, scheduling staff Requirements: 3+ years WFM experience in BPO/contact centre with end-to-end exposure to forecasting, capacity planning, scheduling, real-time management and reporting; advanced Excel; experience with WFM tools and strong stakeholder communication. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Power BI, Power Query, NICE, Genesys, IEX, Verint Commitment: Full Time Workplace: Onsite Languages: English