About this role
IT Helpdesk Analyst at Symbos. Location: Manila, Metro Manila, Philippines. Role: answering calls, logging tickets, resolving issues Requirements: Experience in a service desk/helpdesk role; working knowledge of Microsoft Office and ticketing systems; familiarity with SLAs, ISO 27001/9001 advantageous; ITIL or IT-related qualifications desirable; strong communication and multitasking skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office, ticketing systems, ISO 27001, ISO 9001, ITIL Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English