About this role
WFM Real Time Analyst at Overview. Location: Managua, Managua, Nicaragua. Role: monitoring volume, managing schedules, analyzing trends Requirements: 6+ months real-time monitoring or workforce analysis experience preferred; Bachelor's degree or equivalent experience; advanced MS Office (2003) skills, especially Excel; familiarity with IEX, CMS, RTA; strong problem-solving and communication. Category: Business Operations Seniority: Entry Level Tools: Microsoft Office (2003), Microsoft Excel, IEX, CMS, RTA Commitment: Full Time Workplace: Onsite Languages: English