About this role
Associate Product Usage Analyst (UK Remote) at Turnitin, LLC. Location: Newcastle upon Tyne or United States or Mexico or United Kingdom or Australia or Japan or India or Philippines. Role: investigating misuse, identifying trends, documenting processes Requirements: 3+ years customer care experience, bachelor’s degree or equivalent experience preferred; experience with Zendesk, advanced Excel/Google Sheets, strong analytical and communication skills; familiarity with SaaS and handling sensitive data. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Microsoft Excel, Google Sheets Commitment: Full Time Workplace: Remote Languages: English