About this role
Incident Management Analyst at Alorica. Location: Taguig City, Metro Manila, Philippines. Role: managing incidents, troubleshooting systems, coordinating responses Requirements: Bachelor's in computer science or equivalent, 5+ years IT experience (3+ in incident management), PC troubleshooting, Active Directory, TCP/IP/OSPF/BGP, Unix/Solaris knowledge, MS Office, Avaya CTI, reporting tools (Crystal Reports, SQR, Oracle Reports), and ability to work 24x7 with on-call duties. Category: Information Technology Seniority: Senior Level Tools: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Active Directory, Windows 2000, Windows 2003, TCP/IP, OSPF, BGP, Unix, Solaris, CTI, Avaya G3, Avaya Definity G3 PBX, Conversant VRU, Intuity Audix, Crystal Reports, SQR, Oracle Reports Commitment: Full Time Workplace: Onsite Languages: English