About this role
Customer Support Analyst at Cabify. Location: Bogotá, Bogotá, Colombia. Role: analyzing metrics, implementing projects, automating processes Requirements: Experience with process mapping, interdepartmental project management, analytics (Google Sheets/Excel), and BI tools (Tableau or Power BI). Ability to analyze customer service metrics, drive continuous improvement, and implement automation. Category: Customer Service Seniority: Mid Level Tools: Google Sheets, Microsoft Excel, Tableau, Power BI Commitment: Full Time Workplace: Hybrid Languages: Spanish