About this role
Service Desk Analyst (Canberra, AU, 2600) at Leader in biometrics and cryptography | IDEMIA. Location: Canberra, Australian Capital Territory, Australia. Role: managing incidents, troubleshooting systems, engaging customers Requirements: 2+ years service desk/technical support (L1/L2), incident management in ITIL environments, strong customer communication, ticket ownership, Windows/AD/GP troubleshooting, basic cloud and application support; Australian citizenship and NV1 security clearance required. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft Windows, AD, GP, Linux, ITIL, ITSM Certifications: nv1 security clearance, itil foundation Commitment: Full Time Workplace: Onsite Languages: nq, English