About this role
Service Desk Analyst at Black & McDonald Limited. Location: Dartmouth or Markham. Role: Provide level-1/2 support, Log incidents, Troubleshoot issues Requirements: Diploma/degree in IT or related field; 1–3 years service desk experience; strong Windows, Office 365, AD/Entra ID; ITSM tools; basic networking; remote support; good communication. Category: Information Technology Seniority: Mid Level Tools: Windows OS, Microsoft 365/Office 365, Active Directory/Entra ID, ITSM tools, Remote support tools Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English