About this role
Managed Services Analyst III at GHX. Location: United States. Role: supporting customers, managing cases, mentoring peers Requirements: Provide customer support for GHX products, manage and escalate cases, meet KPI/QA metrics, document actions, train and mentor Level I analysts, proficient with Microsoft Office/Excel; Salesforce preferred; travel up to 10%. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English