About this role
Workforce Management Real-Time Analyst at Emovis. Location: Orlando, Florida, United States. Role: monitoring queues, tracking adherence, reporting trends Requirements: 1-2 years contact center WFM experience preferred; high school diploma or equivalent required; availability during contact center hours; strong communication, analytical, and time-management skills. Category: Business Operations Seniority: Entry Level Tools: Verint, IEX, Alvaria, Genesys Cloud WEM, Microsoft Office Suite Commitment: Temporary Workplace: Onsite Languages: English