About this role
Workforce Operations Analyst at AssistRx. Location: Orlando, Florida, United States. Role: monitoring queues, analyzing data, creating reports Requirements: Experience with WFM/WFO administration, contact center staffing and forecasting, advanced Excel, data analysis, CRM familiarity, and 5+ years contact center/workforce experience. Category: Business Operations Seniority: Senior Level Tools: WFM, WFO, ADP, New Leaf, JIRA, CRM, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English