About this role
IT Service Desk Analyst III at Gbmc. Location: Hagerstown, Maryland, United States. Role: resolving incidents, troubleshooting hardware, managing tickets Requirements: 4+ years technical support experience preferred, bachelor's degree preferred or equivalent experience, active CompTIA A+/Network+, MCP or MCSA, experience with Windows, Microsoft Office, Active Directory, desktop/laptop repair, strong customer service and troubleshooting skills. Category: Information Technology Seniority: Mid Level Tools: Windows 7, Windows 8.1, Windows 10, Microsoft Office, Microsoft Active Directory Certifications: comptia a+, comptia network+, mcp, mcsa Commitment: Full Time Workplace: Onsite Languages: English