About this role
Service Management, Sr. Analyst, Global Business Services (GBS) at Biogen. Location: Warsaw, Masovian Voivodeship, Poland. Role: managing service, analyzing incidents, coordinating stakeholders Requirements: 3+ years Shared Services/GBS experience, life-sciences preferred; strong stakeholder management, communication, problem-solving; advanced Microsoft Excel/PowerPoint; ServiceNow and Power BI experience preferred; ITIL/PMP/Prince2 or continuous improvement credentials are assets; English fluent; must hold Poland work permit/residency. Category: Project and Program Management Seniority: Mid Level Tools: Microsoft Excel, Microsoft PowerPoint, ServiceNow, Power BI Certifications: itil foundations, pmp, prince2, green belt, black belt Commitment: Full Time Workplace: Hybrid Languages: English