About this role
Service Desk Analyst I (Shift Wed-Sun 9am -6pm est) at ePlus Technology, inc.. Location: Virginia Beach or United States. Role: answer calls, respond emails, troubleshoot issues Requirements: High School diploma; 1 year customer service; basic software/hardware knowledge; ServiceNow experience a plus; MS Office proficiency; two years Service Desk/Help Desk experience or Associate degree or IT certification option. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft Excel, Microsoft Word, Microsoft Outlook Commitment: Full Time Workplace: Remote Languages: English