About this role
Senior IT Service Desk Analyst at Acadia Pharmaceuticals Inc.. Location: Princeton, New Jersey, United States. Role: troubleshooting issues, administering systems, documenting knowledge Requirements: 3+ years technical support experience in regulated IT environments (ITIL/GxP), proficiency with Windows, PowerShell/VB scripting, Microsoft Office 365, ServiceNow, RMM/MDM, AD administration, ConnectWise Automate, and AV/event support; bachelor’s preferred. Category: Information Technology Seniority: Mid Level Tools: Windows 10/11, PowerShell, VB, Microsoft Office 365, ServiceNow, ConnectWise Automate, Box, RMM, MDM, ADUC/GPOs, VOIP, SaaS applications, Office Suites Certifications: itil, gxp Commitment: Full Time Workplace: Hybrid Languages: English