About this role
Bilingue Analyste, Centre de services des TI / Bilingual Analyst, IT Service Desk at BonLook. Location: Montreal, Quebec, Canada. Role: triaging issues, resolving incidents, documenting tickets Requirements: Bilingual (FR/EN) with 1–2 years IT service desk experience, familiarity with ITSM systems, Windows 11, Active Directory, Remote Desktop, Microsoft Office 365, and strong communication and problem-solving skills. ITIL/CompTIA certs are assets. Category: Information Technology Seniority: Entry Level Tools: Windows 11, Active Directory, Remote Desktop, Microsoft Office 365, Google Chrome, Service Desk Plus Certifications: itil foundations, comptia it fundamentals, comptia a+ Commitment: Full Time Workplace: Onsite Languages: French, English