About this role
SUPPORT ANALYST II at SMART. Location: Troy, Michigan, United States. Role: escalating issues, documenting incidents, diagnosing issues Requirements: Tier 2 IT support role requiring a bachelor\u0002s degree (or equivalent), experience in service desk/support, Microsoft 365 and Windows knowledge, networking fundamentals, hardware staging, training delivery, and strong communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, Microsoft 365 Commitment: Full Time Workplace: Hybrid Languages: English