About this role
Telephony Data Analyst at Pretiumenterpriseservices. Location: Dallas or Jacksonville or Salt Lake City or Texas or United States. Role: developing reports, analyzing trends, automating reporting Requirements: 3+ years in reporting or analytics supporting contact center or operational environments; advanced Microsoft Excel, SQL, and BI tool experience; ability to develop, automate, and validate contact center reporting and deliver insights to stakeholders. Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Excel, Pivot Tables, Power Query, Lookup Functions, SQL, Power BI, Tableau, SSRS, Alvaria Cloud, Genesys Cloud, NICE, Five9 Commitment: Full Time Workplace: Hybrid Languages: English