About this role
Senior IT Business Analyst, Google CCaaS Operationalization at Intactfc. Location: Montreal or Toronto or Mississauga or St. John's or Laval. Role: designing processes, coordinating releases, engaging stakeholders Requirements: 5+ years as an IT business analyst (senior typically 7–10+); experience with CCaaS/Google Cloud Contact Center AI, release coordination, change management, process mapping (BPMN/Visio/Lucidchart), ITSM tools, bilingual French/English, Bachelor's or equivalent. Category: Information Technology Seniority: Senior Level Tools: BPMN, Visio, Lucidchart, ServiceNow, Jira, Google Cloud Contact Center AI, ITIL, Agile, DevOps, SDLC, CRM, WFM, SIP, IVR, IVA Certifications: itil foundation, agile/scrum, bpm, google cloud (ccai) Commitment: Full Time Workplace: Hybrid Languages: French, English