About this role
Junior Service Desk Analyst at Allens. Location: Sydney, New South Wales, Australia. Role: assisting users, troubleshooting issues, supporting incidents Requirements: Customer-service oriented with IT troubleshooting skills; exposure to Windows 11, Microsoft Office 365, Microsoft Teams and iManage; ability to support AV/VC, Teams Calling, headsets, Apple MDM, and apply ITIL incident and asset processes. Category: Information Technology Seniority: Entry Level Tools: iManage, Windows 11, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Teams Calling, Poly, Crestron, MDM Commitment: Full Time Workplace: Hybrid Languages: English