About this role
Quality Assurance Analyst at Firstam. Location: Bangalore, Karnataka, India. Role: monitoring calls, analyzing performance, providing feedback Requirements: Monitor inbound/outbound calls and emails, assess associate performance, develop quality processes, provide trend data and feedback, 2+ years call center experience, bachelor's degree, strong communication and analytical skills. Category: Quality Assurance Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English