About this role
Strategic Technical Support Analyst at Waystar. Location: Louisville, Kentucky, United States. Role: answering calls, resolving cases, documenting cases Requirements: Customer-facing technical support for strategic healthcare clients; troubleshooting, case documentation, EDI familiarity, Microsoft Outlook/Word/Excel, strong communication, de-escalation, and critical thinking. Bachelor’s degree preferred; healthcare or revenue-cycle experience preferred. Category: Customer Service Seniority: Mid Level Tools: EDI, Microsoft Outlook, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English