About this role
Lead - Capacity Planner at Weareeverise. Location: India. Role: managing capacity, forecasting demand, coordinating stakeholders Requirements: 5+ years call center experience and 2+ years WFM/scheduling experience; strong analytical, numerical, problem-solving, communication and organizational skills; ability to lead scheduling analysts; proficiency in Microsoft Excel and Verint/IEX/Aspect. Category: Business Operations Seniority: Senior Level Tools: Microsoft Excel, Verint, IEX, Aspect Commitment: Full Time Workplace: Onsite Languages: English