About this role
Agency Support Analyst at Farm Bureau Life Insurance Company of Michigan. Location: Lansing, Michigan, United States. Role: providing support, resolving problems, documenting problems Requirements: High school diploma, 3 years IT or concentrated PC use, insurance concept knowledge, strong communication skills; help-desk/customer service experience and associate/bachelor in business or computer science preferred. Category: Customer Service Seniority: Mid Level Tools: FB CARES, Microsoft Word, Microsoft Excel, Microsoft Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal, Internet Explorer, Agent Log File, US Signal, ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, Office Communicator, Cipher Trust, E-mail Encryption, Password Self Service Commitment: Full Time Workplace: Onsite Languages: English