About this role
Associate Service Desk Analyst at HealthEdge. Location: Bangalore or India or Philippines or United States or Mexico or United Kingdom. Role: triaging tickets, resolving issues, managing access Requirements: 1–3 years help desk/service desk experience; hands-on support for Windows 10/11 and macOS; familiarity with M365 (Outlook, Teams, SharePoint, OneDrive), ticketing systems, Active Directory/Entra ID; strong English communication and customer service skills. Category: Information Technology Seniority: Entry Level Tools: Jira Service Management, Windows 10, Windows 11, macOS, Outlook, Microsoft Teams, SharePoint, OneDrive, Okta, Entra ID, Active Directory, VPN Certifications: comptia a+, md-102, itil Commitment: Full Time Workplace: Onsite Languages: English