About this role
Associate Service Desk Analyst at HealthEdge. Location: Pune or United States or India or Philippines or Mexico or United Kingdom. Role: triaging tickets, troubleshooting endpoints, managing access Requirements: 1+ years help desk experience; hands-on support for Windows 10/11 and macOS; familiarity with M365 apps, ticketing systems, Active Directory/Entra ID; strong English communication and customer service skills. Category: Information Technology Seniority: Entry Level Tools: ITSM, Jira Service Management, Windows 10, Windows 11, macOS, M365, Outlook, Teams, SharePoint, OneDrive, Active Directory, Entra ID, Okta Certifications: comptia a+, microsoft fundamentals (md-102) Commitment: Full Time Workplace: Hybrid Languages: English